Terms of service
Effective Date: March 2025
These Terms of Service ("Terms") govern the use of my online shop and services. By accessing or using my website https://shop.ediemedley.co.uk, purchasing products, or using any related services, you agree to comply with and be bound by these Terms.
If you do not agree with any part of these Terms, please do not use my website or make purchases.
Acceptance of Terms
By using this website, you agree to abide by these Terms of Service and any future amendments. I reserve the right to update, change, or replace any part of these Terms at my discretion, and will notify you of any significant updates. Please review this document periodically for any changes.
User Responsibilities
You agree to use the website for lawful purposes and in a way that does not infringe on the rights of others or restrict or inhibit anyone else's use of the website.
You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.
You agree to provide accurate and truthful information when placing an order, including your name, email address, and payment details.
Products and Pricing
All illustrations and products available for sale on my website are described as accurately as possible. However, I do not guarantee that the color or appearance of any product displayed online will exactly match the physical product.
Prices for products are subject to change without notice. I reserve the right to modify or discontinue products at any time.
In the case of a pricing error or mistake, I reserve the right to cancel or modify an order, but I will notify you promptly if that occurs.
Orders and Payments
When you place an order, you agree to pay the listed price for the product(s) and any applicable taxes or shipping fees.
All payments must be made via the payment methods displayed at checkout, e.g., credit card, PayPal, etc. I do not store payment information on my website.
Orders will be processed once payment has been successfully received. If there is an issue with your payment or order, I will contact you as soon as possible.
Shipping and Delivery
I offer shipping within the UK and internationally. Shipping fees and delivery times will be calculated during checkout.
You are responsible for ensuring that the shipping address you provide is accurate. I am not liable for lost or delayed shipments caused by incorrect addresses.
Delivery times may vary depending on the destination and shipping method chosen.
Returns and Refunds
Due to the nature of the products (digital or custom illustrations), I generally do not accept returns or offer refunds unless the product is defective or the order was not fulfilled as requested.
If you experience any issues with your order, please contact me within 7 days from the delivery date. I will do my best to resolve the issue, which may include offering a replacement or store credit.
Intellectual Property
All artwork, illustrations, and content on this website are the property of Edie Medley Illustration and are protected by copyright law. You may not use, reproduce, or distribute my artwork without prior written permission.
By purchasing a product, you are granted a license to use the artwork for personal use only unless otherwise specified. Commercial use requires additional permission.
Privacy and Data Collection
I value your privacy and am committed to protecting your personal information. Please review my Privacy Policy for detailed information on how I collect, use, and protect your data.
By purchasing from my website, you agree to the collection and use of your personal information as described in my Privacy Policy.
Limitation of Liability
To the fullest extent permitted by law, Edie Medley Illustration is not responsible for any indirect, incidental, special, or consequential damages arising from the use of my website, the products sold, or the services provided.
My liability is limited to the total amount paid for the product(s) in question.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the UK. Any disputes that arise from these Terms or your use of my website shall be resolved through arbitration or in the courts of London.
Changes to Terms
I may update or change these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Please check this page periodically for any updates.
Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact me at:
Email: edie.medley@mac.com
Edie Medley Illustration